Support
Support and contact
Email is the fastest way to reach us. A real person reads every message.
To help us help you
- Your order number from the receipt email
- The product and version (it's in the README or CHANGELOG)
- What you expected, what happened, and any error message
- Your system: operating system, and the AI tool, spreadsheet app or n8n version you're using
Please don't send passwords, API keys or full account statements. We never need them.
Common requests
- Lost your download? Use the link in your receipt email, or email us your order number and we'll resend it.
- Refund? Email us within 14 days of purchase with your order number. No questions asked. See the refund policy.
- Found a wrong number? Tell us the ticker, the skill and the figure. Wrong sourcing is a bug we fix as a priority.
- Setup help? Start with the QUICKSTART file in your download, then the FAQ.
What support can't cover
We can't give trading, investment or tax advice, or review your positions. We're happy to help with how the tools work.